James will personally meet with your Management Team or Board Members to learn the needs and requirements of your facility and make recommendations that enable your Polk International staffing personnel to provide a professional and organized system for the benefit of all residents &/or management staff requirements. When your Management Team or Board Members are satisfied with the proposed programs, Polk International will provide a written Operations Manual that is designed specifically for your facility and its requirements so that all Polk International personnel follow the protocols as requested by your facility to ensure the maximum standards are maintained with our Concierge Services.
Professionalism & Organization creates Excellent Customer Service.
The Definition of a Concierge is a person who has charge of the entrance of a building or property and is often the owner's representative & doorkeeper responsible for providing
Excellent Customer Service
to Residents and Guests.
CONCIERGE = CUSTOMER SERVICE
James A Polk
Polk International Concierge Services
a Division of Polk International
The Mission of the company is two-fold;
(1) to provide Staffing Services to Residential Condominium Associations which enables those properties to offer benefits for the residents regarding Front Desk Staffing, Mail Transfer Services, Manage Package Delivery & Pickup services, Convenience Key management, Noise Complaint Response, Bell Cart & Grocery Cart management, Calls for Taxi service for residents, Maintain an Emergency Assistance list for Disabled Residents in case of Fire or Flood, and other services as requested by the Board, and
(2) to provide Staffing Services to Commercial Clients such as Distribution Centers, Warehouse Facilities, & Trucking Companies which enables those clients to provide Professional Access Control and Monitoring of all access & exit activity for each Client Account.
The Polk International Staffing personnel also assist the Property Management team with functions such as Access Control, Phone answering services, Camera Observations, Parking Pass maintenance & Towing Policy enforcement, Maintenance Department Response management, Freight Elevator & other Amenity Reservations, Realtor Lock-Box management, Key Control management for facility Keys, Pest Control Scheduling, as well as providing courtesy patrolling services to monitor for water leaks and other safety violations. Plus, any other duties as requested by the Management or Board for the property to operate in an organized professional fashion for the benefit of all of the residents &/or property management.
The goal of Polk International is to provide trained personnel that reflects the professionalism and ethics of excellent Customer Service Standards. The owner of Polk International, James A. Polk, has over 53 years of experience in customer service standards and ethics provided from over 30 years as a Manager in the Retail Food & Drug Industry with a National Food Chain managing up to 132 employees from West Texas to East Texas. James also has over 10 years of experience from his personal companies, AAA Couriers Document Delivery Service that operated in the Dallas Texas market, and a Non-profit company, The Robinhood Network, that he founded in Texas and operated for the benefit of needy persons served by The Robinhood Network in conjunction with 64 other non-profit agencies in Denton County, Texas. Plus, he has over 17 years of experience working in the Private Security Industry and the Concierge Industry working for 10 different National Security Firms in the States of Texas, Florida, Kentucky, and Virginia.
After 10 years of witnessing Private Security Companies and Concierge Companies simply placing their Security Officers or Concierge Employees into accounts without proper Training and without Continual Supervision to ensure that the Staffing Personnel are provided support, Mr. Polk has decided to become the Concierge Service that will provide Ethics, Professionalism, and Organization back to the Industry regarding Customer Service.
The Polk International Personnel are personally Trained & Supervised by James, and he makes regular visits with the Contact Person for each account to ensure that the Professionalism & Ethics Standards are maintained to the satisfaction of each account.